AviaVIP: revolutionizing FBO services in Europe with 55 integrated FBOs

AviaVIP, Europe’s leading FBO group, has successfully achieved operational integration across its network of 55 FBOs. This milestone greatly enhances efficiency for private jet operators and flight support companies. AviaVIP has strengthened the FBO industry in Europe by establishing a solid and integrated structure, aiming to simplify and support client operations in the most effective way possible. Through a two-year project, AviaVIP implemented the MyHandling software across all stations and recently connected with Omega Aviation operations in Bulgaria, expanding the AviaVIP network. This integration allows AviaVIP to provide a single and user-friendly interface for customer operations across 55 FBOs in seven countries: Belgium, Bulgaria, France, Germany, Italy, Spain, and The Netherlands.

Luis Escribano, Head of Operations at AviaVIP, highlighted the importance of this operational integration: “Traditional methods of communication, such as emails and phone calls, no longer suffice when it comes to communicating with Fixed Base Operators (FBOs). Our modern approach helps to minimize any risks associated with outdated methods. Customer operations team can now experience a substantial reduction in workload, ranging from 20% to 40%, when communicating with all 55 AviaVIP FBOs. Additionally, the implementation of this system has facilitated a robust and synchronized operational and invoicing system, directly benefiting our clients. “

Loris Di Filippo, General Manager of AviaVIP Italy, confirmed the advantages of integrating MyHandling software: ” Operational integration enhances our services by offering real-time information and streamlining processes, enabling clients to have full control over their handling requests and make informed decisions. The implementation also involves the establishment of a centralized Operation Control Center in Roma for the 19 Italian FBOs, resulting in improved efficiency and the assurance of secure and faster communication channels.”

“AviaVIP is dedicated to providing exceptional service and simplifying the lives of our customers. Our recent advancements in network integration highlight our unwavering commitment to delivering efficient and seamless services. By minimizing risks and streamlining interfaces, we significantly improve the overall customer experience and allow clients to save valuable time for other crucial tasks” added Jerome Ferasin, Chief Strategy & Sales Officer.